Office of the Ombudsperson

The Role of the Ombudsperson

As an advocate for fairness, the Ombudsperson acts as a source of information and referral, responds to questions presented by individuals and provides assistance in the resolution of concerns, problems, and informal complaints. The Ombudsperson does not have authority to take disciplinary action or reverse decisions. In addition, the Ombudsperson does not arbitrate, adjudicate, or participate in any internal or external formal proceedings. The Ombudsperson shall consider the rights of all parties involved. The Ombudsperson reports to the President of the College.

Responsibilities of the Institutional Ombudsperson

  • Provide a safe and welcoming environment to speak freely about a situation.
  • Discuss and assist each individual in choosing the available and appropriate options.
  • Maintain neutrality and confidentiality.*
  • Refer the visitor to the proper authority to resolve the situation.

*Individuals who seek the assistance of the Ombudsperson can expect strict confidentiality in matters discussed with the Ombudsperson to the extent permitted by law. The ombudsperson will not disclose that you came to the ombuds office or disclose any part of your confidential communications unless in the course of your discussions with the ombudsperson, you grant your permission to do so.

Exceptions to confidentiality exist when the Ombudsperson determines there is a threat of imminent harm or is ordered by a court or required by law to disclose information.

Contact Information

Office of the Ombudsperson
Evie Nadel
Randolph Hall, Room 305B
Phone: 843.953.2235